Business Analyst
Stakeholder
medium
Two stakeholders give you conflicting requirements. How do you resolve it?
Asked at
InfosysTCSWiproHCL
Framework
surface the outcome, not the feature
Model answer
Don't play referee. Get both in the same room (or async doc) and force them to state the customer or business outcome behind their ask — most conflicts collapse when you move up one abstraction level.
What great candidates actually do
- Ask 'what problem does this solve?' three times.
- If they still disagree, escalate with a written summary of both positions — not an opinion.
- The escalation forces a decision-maker to own the trade-off, not you.
Traps to avoid
- Naming the solution before the problem — always restate the goal in one sentence first.
- Answering without structure — pick a framework out loud, then execute it.
- Skipping the trade-off — every strong answer names what you would NOT do and why.
Related questions
Requirements
Walk me through the last BRD you wrote — how did you structure it?
Read answer →Requirements
What's the difference between a BRD, FRD and SRS — and when would you use each?
Read answer →Stakeholder
How would you elicit requirements from a senior stakeholder who won't give you time?
Read answer →
Practice with a human
Rehearse this out loud.
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