Business Analyst
Requirements
medium
How do you conduct an AS-IS to TO-BE process mapping session?
Asked at
AccentureDeloitteKPMG
Framework
practitioner workshop → sponsor workshop
Model answer
Run two workshops. Workshop 1: walk through the current process step-by-step with the people who actually do the work — capture pain points and workarounds. Workshop 2: redesign with the sponsor and process owner, using the pain points as design constraints.
What great candidates actually do
- Never combine both audiences in one session — practitioners self-censor near the boss.
- Timebox each process step to 5 minutes; drill later.
- The TO-BE map is a hypothesis, not a plan. Validate before build.
Traps to avoid
- Naming the solution before the problem — always restate the goal in one sentence first.
- Answering without structure — pick a framework out loud, then execute it.
- Skipping the trade-off — every strong answer names what you would NOT do and why.
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Practice with a human
Rehearse this out loud.
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